Welcome to Sha Raku En, the place of pleasure and delight. Step through the Welcome Gate and join storytellers Mio Shudo and Lindsey Gibb as they lead you on a spell binding and unique tour of The Japanese Garden. Hear stories inspired by Japanese folklore and the natural elements and features that make the Garden such a tranquil space.

Suitable for 8+ yrs and above.

This event has been organised and funded by the Scottish International Storytelling Festival. For further events like this visit - https://tracscotland.org/news-post/newsid/25896-2024-scottish-international-storytelling-festival-programme-announced/ 

PLEASE DO NOT ARRIVE MORE THAN 15 MINS PRIOR TO YOUR BOOKED TIME.

IF BOOKING FOR MORE THAN 10 PEOPLE PLEASE DO NOT BOOK USING OUR ONLINE BOOKING SYSTEM AS THIS BOOKING WILL BE CANCELLED AND REFUNDED. PLEASE CALL FOR FURTHER DETAILS OR EMAIL SALES@COWDENGARDEN.COM FOR A GROUP BOOKING FORM.

There is no need to print your ticket, please visit our ticket desk on arrival and a member of staff will check you in using your surname and issue you with a map for entry.

If purchasing a Supporters Pass ticket, Gardener's World 2 for 1 ticket or other membership tickets you will be asked to show your card at the ticket desk.

If purchasing a carer ticket you may be asked to show a UK Carer ID card or other form of proof.

If you have purchased a supporters pass, guide book or other shop items with your ticket these can be collected at the ticket desk by selecting pick up on purchasing.

There will be a senior member of staff in the Garden at all times should you have any concerns or wish to discuss any changes we could make to enhance your enjoyment. The Charity has restricted the number of tickets per day to ensure no more than 150 visitors in the Garden at any one time. We want to ensure that all our visitors are able to enjoy the gardens tranquil and beautiful surroundings at their leisure.

Visitors should note when accessing areas in the garden by narrow bridges and stepping stones they do this at their own risk and should only do so if they feel able. All paths have alternative routes.

Please note that access to the garden is via 800m single track road with passing places. If following a SAT NAV and approaching the garden from the West please do not turn left in the village of Dollar. Please travel through Dollar until you are directed by the brown signs to turn left off the A91. Please drive very carefully when approaching the garden as there will be cars leaving the garden and when leaving the garden please turn right to return you to the A91.

All tickets are non refundable and non transferable.

Lead Time

We aim to ship products within 3-5 working days. 

Where we ship to

We currently ship to the UK only. 

Shipping Costs

We offer a standard flat rate shipping charge of £2.15 for orders under 100g. 

Shipping Time

Once shipped our products usually arrive within 3 working days . For addresses in the Scottish Highlands this may be slightly longer.

Our Shipping Carrier

We ship our orders using the Royal Mail. We will send a shipping confirmation email once your order has been shipped. 

Do you offer local delivery?

No. 

Do you offer in store pick up?

Yes. You can choose this option at checkout. We will email you once your order is ready to collect. This is usually within 3-5 working days.

We have a 30-day return policy for shop items only, which means you have 30 days after receiving your item to request a return. Please note this does not include any of our tickets or activity bookings, these are all non refundable and non transferable to another day.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@cowdengarden.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We cannot refund shipping costs and return shipping will not be covered by the charity. 

You can always contact us for any return question at sales@cowdengarden.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.